hefra

Warranty

All products sold in our online shop are new and covered by warranty.

Each product is accompanied by a warranty certificate which constitutes proof of purchase and must be provided in case of any warranty claims.

The warranty period is:

  • for silver-plated products – 7 years,
  • for products made of silver and stainless steel – lifetime warranty.

To submit a warranty claim, please contact WFP HEFRA S.A.’s Quality Control Department.

Along with the product returned under warranty, the warranty certificate or a copy of proof of purchase must be sent together with the detailed description of the defects and the circumstances thereof. Also, you must provide your full contact details (first and last name, mailing address, telephone number).

The cost of sending the product returned under warranty to the Quality Control Department shall be covered by the client and shall not be refunded; however, if the claim is recognized, the cost of sending a replacement to the client shall be covered by HEFRA S.A.

We do hope you enjoy our products!

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